Refund and Return Policy

At FabricTex Embroidery, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a straightforward refund and return policy to make the process as easy as possible.

Returns

You may return any item within 30 days of the purchase date.
To be eligible for a return, the merchandise must be in its original condition, unused, and in the original packaging.
Items that have been customized, damaged, or altered are not eligible for return unless there is a manufacturing defect.

Refunds

Once the returned merchandise is received and inspected, we will process your refund immediately.
Refunds will be issued to the original payment method. Depending on your payment provider, it may take a few business days for the refund to reflect in your account.

Cancellations

If your order has not yet shipped, you may cancel it immediately by contacting our customer service team at [insert email or phone number].
If the order has already shipped, the merchandise must be returned following the return process outlined below before the cancellation can be processed.
How to Initiate a Return

Contact our customer service team at sales@fabrictexembroidery.com to request a return authorization.
Pack the item securely in its original packaging and include a copy of your receipt or proof of purchase.
Ship the item to the address provided by our customer service team.

Shipping Costs

Customers are responsible for return shipping costs unless the item was defective or incorrect upon delivery.

Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the return process above and place a new order for the desired item.
If you have any questions or concerns about our Refund and Return Policy, please don’t hesitate to contact us at sales@fabrictexembroidery.com. We’re here to help!